Shipping & returns

Shipping

We ship from North Carolina to all 50 US states by USPS. Orders ship within 1 to 3 business days (Monday to Friday, excluding US holidays). Standard shipping is $6.95 and free on orders of $99.00 or more; expedited Priority Mail is $14.95. Delivery usually takes 2 to 5 business days after shipment. You will receive a tracking number by email.

During Ramadan, Eid, and the December holidays, order by the dates posted on our homepage for delivery in time. We do not ship internationally at this time. Local pickup in the Raleigh-Durham area can be arranged by message.

If a package is lost in transit, contact us and we will open a carrier search and replace or refund the order.

Exchanges and store credit

We want you to love what you ordered. If something isn't right, you may exchange it or receive store credit within 14 days of delivery.

What qualifies

• Item is unworn, unwashed, and in original condition with all tags and packaging attached.
• Exchange request is sent within 14 days of the delivery date shown on tracking.

Scarves and hijabs

Because scarves are worn directly against the hair and skin, we can only accept them back if they are clearly unworn: no makeup, fragrance, hair product, or creasing from being tied. We inspect every return. This protects the next customer as much as you.

How to start

Email hello@kelebekmodest.com or message us on WhatsApp or Instagram with your order number and the item you'd like to exchange. We'll reply within one business day with instructions.

Return shipping

You pay to send the item back to us using any tracked service. We pay to ship the exchange item to you. If we made a mistake (wrong item, wrong size sent, or a defect), we cover both directions and send a prepaid label.

Store credit

Credit is issued as a gift code for the item price (not original shipping) once we receive and inspect the return. Codes do not expire.

Refunds

Refunds to your original payment method are offered only when we made the error or an item arrived damaged.

Final sale

Items marked “Final Sale,” items purchased at 25% off or more, gift cards, and custom or gift-wrapped orders cannot be returned or exchanged.

Damaged or incorrect items

Please check your order when it arrives and contact us within 48 hours of delivery with photos of the item and the packaging. We will make it right with a replacement or refund at no cost to you. Claims after 48 hours are handled case by case.

Exchanges of size

If the size you need is out of stock, we'll offer store credit or hold your credit until the next arrival from Turkey (usually within 6 to 8 weeks).

Questions? Message us any time. We're a small family business and we read every message ourselves.

Last updated September 2026.